Effective Date: 11.11.2024
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‍At Lucca, we value and prioritize your privacy. This policy outlines how we collect, use, store, and protect your personal data when you use our services.

1. Company Information

Legal Name and Registration Number: MVO Ventures UG, HRB251364 MÜNCHEN
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‍Address: Hörwarthstraße 11, 82152 Planegg, Munich, Germany
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‍Contact Information:
Phone: +34 603 400 632
Email: moritz@lucca.realestate

‍2. Scope of Services
‍Lucca is a concierge-style property search service and marketing platform that connects clients with trusted partners for services such as renovation, interior design, and exclusive perks. Please Note: Lucca is not a real estate agency and does not offer real estate agent services. We solely facilitate connections between potential buyers and service providers.

3. Personal Data We Collect

Types of Data Collected:
‍Contact Details: Name, email address, phone number.
‍Preferences: Property preferences and any additional information provided by the user through forms or communication.
‍Purpose of Data Collection: To provide tailored property search and concierge services. To connect clients with trusted partners for additional services. For internal record-keeping and service improvements.
‍Legal Basis for Processing: Consent from the user when providing personal information.Legitimate interests to enhance service quality and efficiency.

4. How We Use Your Data

Service Provision: We use collected data exclusively to provide and improve our services.
‍Internal Use: Data is analyzed to improve user experience and service delivery.
‍Communication: To respond to inquiries, send information relevant to user preferences, and update users on services.

5. Data Sharing and Third Parties

Third-Party Involvement: Lucca does not share personal data with third-party partners unless explicit consent is provided by the user.
‍Liability: While we may recommend partners, users are responsible for assessing the quality and reliability of services provided by third parties.

6. Data Retention
‍Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods will be detailed in Lucca's data retention guidelines.

7. User Rights under GDPR
‍As a user in the European Union, you have the following rights:
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‍Access: Request access to your personal data held by Lucca.
‍Correction: Request correction of any inaccurate or incomplete data.
‍Deletion: Request deletion of personal data when no longer necessary for service provision.
‍Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
‍Objection: Object to the processing of your personal data under certain conditions.
‍Restriction: Request restriction of processing under specific circumstances.
‍To exercise these rights, please contact our Data Protection Officer, Moritz von Oheimb, at moritz@lucca.realestate.

8. Security Measures
‍Lucca is committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect the personal data we collect from unauthorized access, disclosure, alteration, or destruction.

9. Intellectual Property
‍All content on Lucca’s website, including branding, text, and images, is owned by Lucca. Users are not permitted to copy, redistribute, or misuse any content without prior written consent.

10. Changes to the Privacy Policy
‍We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Clients will be notified of any significant changes, and continued use of Lucca’s services implies acceptance of the updated policy.

11. Governing Law
‍This Privacy Policy is governed by Spanish law. Any disputes related to this policy will be resolved in Spanish courts.

‍Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us at moritz@lucca.realestate.